Customer service is everyone’s responsibility in the Office of the Registrar. Students, faculty, staff, parents and campus visitors can expect us to be friendly, welcoming, courteous, fair and respectful.

Staff will provide accurate and specific answers to inquiries and problems. When no immediate answer is available, the staff member who received the inquiry/problem will serve as the immediate contact for the customer until he/she is referred to the most appropriate resource who will handle the inquiry/problem.

We will:

• be responsible and professional at all times;
• attend to our customers promptly;
• provide a timely, courteous acknowledgement, such as eye contact or a positive indication that we know a customer is waiting, especially if we are on the phone or with another customer;
• listen to requests/questions and ask for clarification if needed;
• be helpful, knowledgeable, and provide accurate information;
• be polite whenever we communicate -- in person, in writing, by phone, fax or e-mail;
• invite and answer questions;
• respect the dignity of all and will show empathy and consideration in our words and actions;
• trust, respect, support and assist our coworkers;
• work cooperatively, as members of a team;
• be timely and meet deadlines; and
• contribute to a positive work environment.